Administrative support

Mission

Provide reliable, organized, and high-quality administrative support to ensure smooth operations, efficient workflows, and seamless coordination for teams, executives, and clients across various sectors.

Tasks

Manage schedules, appointments, meetings, and travel arrangements
Prepare, edit, and format documents, reports, presentations, and emails
Handle client communication and follow-ups (inbound & outbound)
Organize digital and physical filing systems for easy access
Track deadlines, deliverables, and workflow priorities
Assist with data entry, database updates, and CRM management
Support billing, invoices, receipts, and expense reports
Coordinate internal communication between departments
Prepare meeting minutes, summaries, and action points

Results

Improved team efficiency by 25–40% through streamlined workflows
Reduced scheduling conflicts and missed deadlines by 50%
Managed 150+ administrative tasks per week with high accuracy
Increased client satisfaction thanks to timely communication (98% positive feedback)
Strengthened document quality and organization, reducing errors by 30%
Accelerated reporting processes and improved team coordination

Tools Used

Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Calendar, Drive)
Notion, Trello, Asana (task & project management)
Slack, Zoom, Microsoft Teams (communication)
CRM systems (HubSpot, Zoho, Salesforce – basics)
Adobe Acrobat (PDF editing & documentation)

Core Skills

Administrative coordination & multitasking
Excellent organization & time management
Professional communication (FR/EN)
Document preparation & proofreading
Calendar, meeting & email management
Problem-solving & initiative
Attention to detail & confidentiality
Customer support & operational assistance
Digital document management
Adaptability and fast learning

My portofolio

Corporate Office – GlobalTrade Solutions

Managed daily scheduling for a team of 12 managers, processed 80–100 emails/day, prepared meeting agendas, and organized digital folders. Improved workflow efficiency by 35% and reduced missed deadlines by 50% through better calendar management and reminders.

NGO – WomenRise Foundation

Coordinated trainings, prepared participant lists, wrote minutes, and handled donor communication. Processed 200+ documents for beneficiary files with 98% accuracy. Strengthened internal coordination and reduced administrative delays.

Law Firm – Lavoie Legal Group

Tasks:Prepared legal files, formatted contracts, briefs, memoranda, indexed evidence, wrote meeting minutes, and scheduled client consultations (15–20/day).
Results: Speed of document preparation improved by 30%, error rate reduced by 35%, and client follow-up improved resulting in 95% positive internal feedback.

E-Commerce Brand – Lumière Beauty Co.

Tasks: Responded to 60–80 client messages/day, updated CRM, prepared refunds and exchanges, tracked parcels, generated order reports, and organized product information sheets.
Results: Reduced average response time from 24h → 6h, cut refund-processing errors by 25%, and increased customer satisfaction to 98%.

Tech Startup – NovaTech SaaS

Tasks: Supported onboarding, prepared SOPs, updated Notion dashboards, coordinated internal email communication, and tracked deadlines for 5 product teams.
Results: Maintained 90% task-completion rate, reduced onboarding time from 5 days → 2 days, and improved internal communication clarity by 45%.

Event Agency – SparkEvents Studio

Tasks: Coordinated vendor communication, prepared 15–20 planning documents per event (timelines, budgets, checklists), managed invoices, and handled travel logistics.
Results: Supported the execution of 25+ events, reduced vendor-response delays by 40%, and helped deliver events with 0 last-minute logistical incidents reported.

Healthcare Clinic – MedAccess Center

Tasks: Scheduled 40–60 appointments/day, updated patient records, processed insurance forms, and handled phone/email inquiries.
Results: Reduced waiting-time overlaps by 45%, brought record-updating accuracy to 99%, and improved patient flow at reception by 30%.

Educational Institute – BrightMinds Academy

Tasks: Prepared teaching materials, updated student lists (300+ students), organized academic documents, and managed digital platforms for teachers.
Results: Improved document availability and organization by 50%, reduced teacher workload by 20%, and ensured smooth prep for 10+ school events per semester.

Finance Firm – EquityBridge Advisors

Tasks: Updated client files, tracked invoices and receipts, prepared financial reports, scheduled meetings, and handled compliance documentation.
Results: Reduced administrative errors by 30%, accelerated invoice processing time from 72h → 24h, and improved team productivity by 25%.

Real Estate Agency – UrbanNest Realty

Tasks: Managed property-viewing schedules, processed maintenance requests, prepared lease agreements, followed up with tenants, and updated CRM data.
Results: Reduced document-processing delays by 40%, increased client satisfaction to 95%, and improved internal communication between agents and tenants by 50%.